In order to initiate a return please head to our Return/Exchange portal to receive a return merchandise authorization number ("RMA") and shipping instructions. Within ten (10) days after receiving your RMA, you must deliver the Product (with prominen
In order to exchange any UNUSED Sparx™ Product, please head to our Return/Exchange portal to receive a return merchandise authorization number ("RMA") and shipping instructions. Within ten (10) days after receiving your RMA, you must deliver the Prod
If you need to cancel your order, please head to our Cancel Order portal ASAP. If your order has not yet been processed by our warehouse we will cancel it and issue a full refund. If the order has already been processed by our warehouse we will be
If your order status shows as delivered but you haven't received your package, it's possible that the carrier scanned the package earlier than the actual delivery. In such cases, we often see the delivery occur within 1-2 days. We recommend checking
Discovering that your package has gone missing can be frustrating, but there are steps you can take to track it down:. Confirm Your Shipping Address: Double-check the shipping address you provided during checkout to ensure it's accurate. Even small e